Fulfillment Services

There is no such thing as a perfect product or service. Any product or service will at times run into problems, even though you work so hard at producing the best product or service. This can be for many reasons other than a production, development, safety, or logistics issue. Any small vendor, to a large corporation, will benefit from having a program that specifically deals with consumer issues. As you are determined for a sensible solution, several questions come to mind. How many Quality Assurance Managers and Customer Service Representatives do you have to hire and train? How much office space, phone lines, and equipment do you need to provide?

The answer we have for you is NONE. We have all of this in place and ready to go. Before you know it, consumer issues will be addressed quickly and your customer loyalty will increase. We’ve been doing this for more than 2 decades and our existing clients knows that it works.

Complaint Management and Retention

Anyone can answer an angry consumer and log a complaint, but is that really all there is? We don't believe so. Every complaint on our client's product or service reflects on us and our ability to resolve that complaint, and restore confidence with our client's product or service. Why stop there? You consumers and their complaints are not just numbers to us. They are the people who are providing feedback over your product. To us, they are the perfect candidates that become loyal customers, and positive referrals. Let's face it. People that take the time to contact your fulfillment department is not doing because they happen to have free time. They are emotionally driven to do so, and we greet them all with care and respect.

Coupon Inventory and Distribution

Coupons and gift cards happens to be our primary method of compensating consumers. Consumers and coupon hunters are also high volume requests for any of our client products and services. So how do we make this easy for our client companies?

  • We manage all the coupon requests for our clients by maintaining inventory, and distribution. From the moment a consumer has requested or accepted a coupon, our service will deal with the entire process, and provide reports back to our clients.
  • In an effort to save costs to our clients, our agents are not so quick to offer printed coupons to consumers. This also involves the cost of preparing and mailing the coupon. Our first response will be for a digital QR-Code or Barcode coupon that can be delivered via email, text, or various chat platforms. There will always be requests for physical coupon, but we always offer digital for our clients that have that capability.
  • For special or seasonal promotions, our clients may request for certain coupon drives to be offered to both new and existing consumers. Campaigns like this are very effective at driving sales on new products or services. We manage this entire process for our clients with positive results.

Coupon and Gift Card fulfillment programs will generate new business to your brand and develop a sustainable marketing strategy for increasing customer loyalty and repeat business. Coupon fulfillment can also attract clients to more profitable products and services that your company may offer. However, it's essential to compare the new revenue generated from a coupon campaign to the costs of the discount or lower profit per product from both new and existing customers. We are your best partners for delivering these solutions to your consumers.

Digital Coupon Soluions

Thanks to our in-house technology department, we have the ability to integrate our customer relations software with various digital coupon vendors worldwide. This is a huge value to our clients that do subscribe to these services. If there is a specific or new provider our clients use, we engage our development team to integrate and streamline that process. There may be client who don't subscribe to digital coupon providers, have difficulty with their internal coupon solution, or simply just want to convert their coupons into digital. We do all of this for you.

Value-Added Services

Some of our clients require specific or additional services for their consumer needs. For instance, we had to provide ecommerce fulfillment solutions for companies that sell subscription services to their customers. It's not really something that falls under our usual offerings, but our services are highly adaptable. We will always find a way to accommodate our clients so that they can safely grow their business.

  • Understanding your business and becoming a long-term partner that you can count on to support your service requirements.
  • Service excellence throughout our organization based on our culture of continuous improvement, learning, documented processes, and agreed upon metrics.
  • Benchmarking best practices across all industry verticals to bring you the most innovative, analytics, technology, customer service, and strategy to optimize your supply chain, enhance your control, reduce your capital cost, and improve your financial returns.

These are just some of the most common solutions we offer to our clients and their consumers. Our representatives are very experienced with handling various services, and we are constantly adding and training for more. The quality assurance of your product or brand is very important to us, and we believe this is what makes us a cut above the rest.

Contact Us

You’re going to want to learn more about what we can do for your business, so drop us a question about what we are doing here and discover how it could benefit you.